Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing & Tracking Orders
If you would like to speak to one of our Bestbuys representatives regarding any of our online products please telephone 01933 272699.
Our store opening times are: Mon-Sat: 9.30am - 6pm Sunday: 10am - 4pm
Our Store Address is:
Bestbuys Camping Centre
Nene Court
The Embankment
Wellingborough
NN8 1LD
Bestbuys prides itself on an excellent customer service and endeavour to answer all enquiries promptly. Unfortunately, our shop staff will be unable to assist with any internet order enquiries.Any internet order correspondence should be sent initially via email to info@best-buys.co.uk
Shipping & Delivery
1.1 The goods you order will be delivered to the specified delivery address you give when you place your order, except that some deliveries are not made outside the United Kingdom.
1.2 Orders placed before 1.00 pm on a working day will be processed that day and will typically be delivered next day subject to the service requested and distance required to deliver your order. (A working day is any day other than weekends and bank or other public holidays.)
1.3 If delivery cannot be made to your address for reasons under Bestbuys control, Bestbuys will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card / Paypal account for delivery.
1.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of Bestbuys) then without prejudice to any other right or remedy available to Bestbuys may:1.4.1 Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or1.4.2 Sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
1.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations Bestbuys shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to Bestbuys. Should you fail to return the goods, Bestbuys reserves the right to deduct any direct costs incurred by Bestbuys in retrieving the goods as a result of such failure.
1.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Bestbuys will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Bestbuys will inform you as soon as possible.
1.7 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'UNCHECKED'. Failure to do so may affect any warranty claims that you make thereafter.
1.8 Bestbuys and our couriers will not be held liable for any delays in delivery of your order if 1.8.1 The consignment does not have a full address, postcode code and telephone number 1.8.2 Any computer system is affected directly or indirectly by any virus 1.8.3 Force Majuere; anything outside the control of Bestbuys and our couriers including (but not limited to) fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, governmental act, act of god, terrorism, war, or from any industrial dispute whatsoever.
Privacy & Security
All our online transactions are processed through Barclays ePDQ system. Barclays handle the payment process ensuring high levels of security. We urge all customers to sign up to the VISA / MASTERCARD Authentification process. This is an additional security check that benefits both the consumer and retailer from fraudulent transactions. Telephone orders are processed through one of our Barclays Secure PDQ terminals. Once the telephone payment has been authorised your details are destroyed.Our website uses cookies which allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service.
To find out more about our cookies, please click here.
Bestbuys reserve the right to refuse or cancel and refund any order placed for any reason. Refusal of orders may be caused by product unavailability, payment refusal by your card operator, product price or description being incorrect, customers supplying an inaccurate address, etc…. If any of these problems do arise Bestbuys will contact customers immediately explaining the situation. Bestbuys only dispatch goods to confirmed addresses. Payments cannot be made online for an item and collected in store as this is deemed to be a fraudulent transaction. All online card transactions must be linked with a confirmed delivery address.
Returns & Replacements
If you have been instructed by us to return unwanted or faulty goods, please use the following address:
Bestbuys Camping Centre, Nene Court, The Embankment, Wellingborough, Northamptonshire, NN8 1lD
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, and we will issue a full refund for the price you paid for the item, less shipping and packaging. Wrap the item securely in its original packaging (If any) with all warranty cards, licences, manuals and accessories.
Who pays for return postage?
The customer is responsible for the cost of returning unwanted items back to Bestbuys. We recommend returning goods via Royal Mail 1st or 2nd Class recorded services, or for heavier and higher value items with Parcelforce standard parcels.
In the event of faulty goods, please contact the store who will advise you how to return the item or part of the item, or whether a collection will need to be arranged.
Free Delivery Orders
In the case of a free delivery orders being returned to Bestbuys for a refund for any reason other than faulty items, £5.99 (per parcel) will be deducted from the total amount to cover shipping costs.
If on occasion a part order is returned for a refund and the total order value falls below the free delivery threshold, the standard £5.99 delivery charge will be deducted from the refund.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
No refunds will be given for tents which have been pitched. If a tent has been pitched it is deemed second hand and not in"new" condition.
Payment, Pricing & Promotions
"Errors and Omissions Excepted" simply means that every care is taken to ensure that all information on this web site is present and correct. But there may still be errors on this web site. If you find an error or omission, please let us know, and we will correct it as soon as possible after verification. We apologise for any inconvenience that may be caused, but we cannot always offer the exact described product at the specified price, if errors and / or omissions are present. Whilst every effort is made to ensure our prices are correct, if by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price. We will inform you of the correct price so that you can decide whether or not you wish proceed with the order at the corrected price. It is advisable to check both specification and pricing before quoting, ordering or using information provided on this web site.
Coupons, discounts and promotional discount codes offered by www.best-buys.co.uk are valid only for use as part of a purchase made via www.best-buys.co.uk, unless otherwise stated.. Such promotional discounts are not valid for use as part of a purchase in Bestbuys store, or for telephone orders.
Free gifts and promotional items are not eligible for exchange or refund. The Free Gift product is the product illustrated, no alternatve products are offered. If you later return items in your order for a refund you must also return the free gift item or otherwise agree to purchase it at the full retail price. In the event that your first colour choice is not available it will automatically be substituted for an alternative colour of our choosing.
Viewing & Tracking OrdersOnce Bestbuys web team have processed and packed your order you will be sent a confirmation email which will include details of your order and tracking information. When paying online you will be sent a confirmation from us confirming that payment has been completed. This is not confirmation from Bestbuys that the order has been accepted and processed. Please login into your account and view the status of your order.To track your parcel, please enter your tracking number into the "Track your parcel online" box on Parcelforce's website (www.parcelforce.com) or click the Parcelforce link below.
