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UK Mainland - Parcels
*Excludes Scottish Islands, Scottish Highlands, Islands, Channel Islands, Isle of Man, Northern Ireland, Republic of Ireland and BFPOs
*FREE DELIVERY ON ORDERS OF £150 AND OVER (UK MAINLAND - PARCELFORCE EXPRESS 48 SERVICE).
Standard Delivery charge of orders under £150 - £5.99 Parcelforce 48 Hour Service or £6.99 for Parcelforce 24 Hour Next Working Day Service.
Does not apply to "In Store Only Items" or Pallet Delivery Items.
**NEXT WORKING DAY DELIVERY IS AVAILABLE WHERE YOUR ORDER IS PLACED BEFORE 12 NOON ON A WORKING DAY
Once your order is shipped, the order will arrive the following working day.
Despatch notification emails are sent on the day that your order is shipped. This will include a tracking number and link (URL) so that you may track your order with our courier.
All orders will be delivered Monday to Friday between the hours of 9am and 6pm. Please ensure you supply a daytime delivery address for your order as a signature will be required.
Does not apply to "In Store Only Items" or Pallet Delivery Items.
If you have any specific delivery requirements, then the following Express Delivery options are available:
(Please call if you have any questions or wish to use our Express Services)
Before 9:00am - £16.99
Before 10:00am - £13.99
AM Delivery (Before to 12:00) - £12.50
Scottish Highlands and Isles - Parcels
Due to the distance required to deliver any product from this website to the Scottish Highlands, a charge higher than that of mainland deliveries must be charged. This is simply because transport costs to cover this extra distance are higher than those of delivering to the mainland.
If your address is within any of the postcode ranges below, you must select the 'Scottish Highlands / Northern Ireland' option in the ship to class on the cart page.
Postcode areas classed as Scottish Highlands IV - HS - KA27-28 - KW - PA20 - PA49 - PA60-78 - PH17-26 - PH30-44 - PH49-50 - ZE
Standard Delivery charge of - £14.99
Please be sure to select the correct shipping zone whilst placing your order as orders placed with an incorrect shipping zone will be subject to an additional charge and a possible delay.
Northern Ireland & UK Isles - Parcels
As with delivery to the Scottish Highlands, the costs associated with delivering goods to the the areas detailed above are higher than a regular mainland delivery.
If your address is within any of the areas mentioned above, you must select the 'Northern Ireland & UK Isles' option in the ship to class on the cart page. Postcode areas classed above include BT, IM, TR21-25
Standard Delivery charge of - £16.99.
Please be sure to select the correct shipping zone whilst placing your order as orders placed with an incorrect shipping zone will be subject to an additional charge.
Tracking Your Parcel
To track your parcel, please enter your tracking number into the "Track your parcel online" box on Parcelforce's website (www.parcelforce.com) or click the Parcelforce at the bottom of the page.
Pallet Delivery Service
Please note. The pallet delivery service is UK mainland only.This excludes the highlands and Islands of Scotland, Isle of Man, Isles of Scilly, Isle of Wight, Jersey, Guernsey and Northern Ireland.
Certain UK mainland locations also incur additional delivery charges and London City Centre also incurs a surcharge.
The most important thing is that the delivering depot has all your information before they arrange delivery. The information that the delivering depot needs:
Full address, postcode and contact name / Telephone number.
Any delivery restrictions – access, size of road unsuitable for larger vehicles, etc.
The delivering depot will contact you when they receive the pallet to arrange a mutually agreed delivery time (usually the following day).
Normal delivery times are 10am – 5.30pm Monday - Friday. There are no deliveries before 9am, after 5.30pm, Saturdays or Sundays.
Another option is ‘Depot Collect’, where you can come and collect the goods yourself. This has to be agreed with the depot – the times available are usually 7am – 7pm, so it’s a good option if delivery during the day is a problem.
When delivery is made, it will be by a single driver vehicle with a tail lift. The driver will deliver to roadside of the address. He may be able to move the pallet with a pump truck – of course gravel driveways, steps and steep inclines are not suitable.
The driver is not allowed to be out of line of sight of the vehicle for insurance purposes. The driver will handball (remove from pallet by hand) if the goods are of a reasonable size/ weight, within usual Health & Safety rules.
It is strongly recommended that if you cannot move the goods yourself that you arrange for another person to be present when delivery is made. The driver will not remove the pallet unless instructed to do so by you.
A window of 20 minutes is allowed for each delivery. If you are not present the driver will contact his depot to inform them and try to reach you on the contact number – however they will only wait 20 minutes. If a re-delivery has to be made, a further charge will incur – this charge varies depending on the Zone of the delivery.
The driver will not leave a delivery unattended and unsigned for without the depot getting written permission beforehand.
When you sign for a delivery, you are signing for a sealed pallet. You should check for any physical signs of damage and must mark this on the POD (proof of delivery) document – a clean POD makes insurance claims problematic.
UK Mainland Zones and Surcharge Rates
For certain postcodes our carriers apply a delivery surcharge in addition to the pallet delivery cost:
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The areas with the following Postal Codes incur an additional cost of £20:
DG, EH, EX, FK, G, KA1-26, KA29-30, KY, ML, PA1-19, PL1-10, PL16, PL18-22, SA, TD, TQ.
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The areas with the following Postal Codes incur an additional cost of £40:
AB, DD, IV1-28, IV30-32, IV36, IV40-49, IV52-56, KW1-3, KW5-14, PA21-38, PA41, PH1-26, PH30-41, PH49-50, PL12-15, PL17, PL23-25, TR.
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We do not deliver pallets to Northern Ireland, Highland Islands of Scotland, Scilly Isles, Channel Islands, Isle of Man and the Isle of Wight.
Bestbuys and our couriers will not be held liable for any delays in delivery of your order if the consignment does not have a full address, postcode code and telephone number; Any computer system is affected directly or indirectly by any virus; Force Majuere - anything outside the control of Bestbuys and our couriers including (but not limited to) fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, governmental act, act of god, terrorism, war, or from any industrial dispute whatsoever.
