Returns Policy

In order for there to be no confusion over the return of goods, please complete the form below and one of bestbuys web sales team will contact you explaining the returns procedure for the problem. No returns will be accepted without going through this process.

Returns Form

Please complete the following form in full. Once reviewd by our web team, you will be contacted with further information on how this problem can be resolved.

Seven day cooling off period.

Bestbuys would like to remind all of our customers that as mentioned in the terms and conditions that, Customers can return goods for any reason provided they contact Bestbuys within the seven day cooling off period. This seven day period begins from the date the order is signed for by the reciever. Bestbuys will not refund any postage cost and customers will be required to cover the costs of returning goods to Bestbuys. All goods must be returned in an unused condition with all tags and packaging in tact. The goods must be in saleable condition when returned to Bestbuys otherwise the refund may be refused and customers will be charged to have the goods returned to them. We recommend that customers return goods recorded delivery, as Bestbuys hold no responsibility for return parcels which are not received.

Any goods returned to Bestbuys must be in an unused condition. Any tents must be returned in their original packaging and must be in a un pitched condition. If a tent has been pitched it is deemed second hand and unsalable. No refunds will be given for tents which have been pitched. Bestbuys decision is final. If goods are returned after this seven day cooling off period a restocking fee of 35% will be deducted from the refund total. for more information click here