Call 01933 272 699

Welcome to Bestbuys The Great Outdoor Store

    Shipping Information and Returns

    Store Location: Customer Service:
    • Bestbuys The Great Outdoor Store
    • Nene Court
    • The Embankment
    • Wellingborough
    • Northants,
    • NN8 1LD


    Tracking Your Parcel:

    To track your parcel, please enter your tracking number into the tracking search box on the couriers website.

    Parcelforce Tracking -
    UPS Tracking -
    Palletways Tracking -

    Bestbuys and our couriers will not be held liable for any delays in delivery of your order if the consignment does not have a full address, postcode code and telephone number; Any computer system is affected directly or indirectly by any virus; Force Majuere - anything outside the control of Bestbuys and our couriers including (but not limited to) fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, governmental act, act of god, terrorism, war, or from any industrial dispute whatsoever.

    Online Returns & Exchanges - Distance Selling:

    Your Right to Cancel or "The Cooling Off Period"

    The online distance selling regulations give you the right to change your mind and cancel an order within fourteen (14) days of receiving your goods. If you do decide to cancel you must inform us by email to and / or call the store on 01933 272699. We will acknowledge your request and may advise on the most appropriate return method.

    You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
    Unwanted goods will be refunded in full except where multiple items have been ordered and not all of them are being returned.

    You will be responsible for the return of the unwanted goods at your own risk and cost.

    Unwanted goods should be returned within fourteen (14) days of you giving notification of intent to return. Goods should be returned in new condition and unused condition. Wrap the item securely in its original packaging (If any) with all warranty cards, licences, manuals and accessories. Please include your name, address and order number inside the parcel.

    If you have been instructed by us to return unwanted goods, please use the following address:
    Bestbuys, Nene Court, The Embankment, Wellingborough, Northamptonshire, NN8 1LD

    If a refund is payable to you we will process the refund as soon as possible upon return of the goods, and, in any case within fourteen (14) days of receipt of the unwanted goods.

    No refunds will be given for tents which have been pitched. If a tent has been pitched it is deemed second hand and not in "new" condition. Please see ‘Tent Returns’ below for further details.

    Return of Free Delivery Orders

    If on occasion a part of your order is returned unwanted and the remaining order value falls below the free delivery threshold, a fee may be deducted from the total refund amount to cover shipping costs.

    Return of Faulty Items

    All goods received from Bestbuys must be checked on delivery. Bestbuys must be informed of any faults within 24hrs of delivery or as soon as possible after the fault arises by email to and / or call the store on 01933 272699. Please provide a full description and / or photos of the fault and the order number when contacting us. We will then contact you with information of how the problem can be resolved or how to return the product.

    Faulty goods should not be returned without prior authorisation.

    You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

    Bestbuys will advise you how to return the faulty item or part, or whether a collection will need to be arranged.

    Warranty Information

    For warranty information on individual products please refer to the manufacturer’s guidelines or contact Bestbuys for specific information.

    Commercial Use Warranty
    Bestbuys prides itself on selling quality product, however most manufactures warranties on the products we sell do not cover use in a commercial or trade environment unless otherwise stated.

    Tent Returns

    We give a 1 year guarantee (Unless otherwise stated) against manufacturing faults on all new tents. Please note that this guarantee does not cover damage to the tent, tent poles or any other components that were caused by:

  • Stormy or windy conditions
  • Accidents
  • Misuse
  • Flaws in the fabric (if caused by excessive wear)
  • Leaking through fabric (this can often be condensation on the inside of the fabric, as opposed to a leak, usually caused by lack of ventilation)
  • Leaking through seams as a result of excessive abrasion of the seams or the seam sealant tape
  • Broken zips if caused by undue force or jamming
  • Seams “coming apart”, as a result of over tensioning / stretching
  • Broken buckles if they have been subjected to undue force or abrasion
  • Broken carry / roller bag if they are over loaded or misused
  • All Pole breakages- these are regarded as “fair wear & tear” (feedback suggests that most pole breakages occur during pitching or taking the tent down)
  • Collateral damage from a pole breakage e.g. ripped flysheet
  • UV degradation
  • Commercial use by rental companies, use by youth groups e.g. Scouts, Guides, D of E, etc. (product has been extensively used, within a short time span)

  • If you believe your tent has a manufacturing fault then please contact us via email or phone with photos / details of the fault. In the event that you need to return your tent, please be aware that:

  • All tents must be returned in their original packaging.
  • The tent cannot be accepted if it is wet or excessively dirty.
  • The tent may need to be sent to the manufactures for a detailed inspection.

    Promotional Discounts & Free Items

    Coupons, discounts and promotional discount codes offered by are valid only for use as part of a purchase made via, unless otherwise stated.. Such promotional discounts are not valid for use as part of a purchase in Bestbuys store, or for telephone orders.

    Free gifts and promotional items are not eligible for exchange or refund. The Free Gift product is the product illustrated, no alternatve products are offered. If you later return items in your order for a refund you must also return the free gift item or otherwise agree to purchase it at the full retail price. In the event that your first colour choice is not available it will automatically be substituted for an alternative colour of our choosing.

    If you have a query about returning goods, please contact our customer services team.