Bestbuys Terms and Conditions
If you have any problems or enquiries with the following information, please contact us here. Contacting Bestbuys If you would like to speak to one of our Bestbuys representatives regarding any of our online products please telephone 01933 272699.
Our store opening times are: Mon-Sat: 9.30am - 6pm Sunday: 11am - 5pm
Our Store Address is: Bestbuys Nene Court The Embankment Wellingborough NN8 1LD
Bestbuys prides itself on an excellent customer service and endeavour to answer all enquiries promptly.
Unfortunately, our shop staff will be unable to assist with any internet order enquiries. Any internet order correspondence should be sent initially
via email to info@best-buys.co.uk
Placing an Order
You can place an order in the traditional way by using the 'add to cart' button situated on the detail page.
All of our online payments are processed through Barclays EPDQ secure server.
If you do not wish to purchase online we are able to process an order over the phone by telephoning our store.
Please telephone 01933272699 and one of our friendly shop staff will guide you through a telephone transaction.
We will require your card details and personal information which will be destroyed once the transaction has been processed.
All orders are charged at the time of them being placed.
Telephone Orders
Customers who do not wish to order online through our website can telephone our store and execute a telephone payment transaction,
which is processed in store through one of our Barclays Secure terminals.
Once the order has been authorised and confirmed it will be processed the same as an online order.
For the telephone transaction you will need your card details, the card registered address, and the Product ID Number for the item you wish to purchase.
This PID Number is situated in the top right hand corner of the product detail page.
A telephone order will take no more than a few minutes to carry out.
Please phone our store on 01933272699 to speak to one of our friendly assistants.
Security
All our online transactions are processed through Barclays EPDQ Secure Server. Barclays handle the payment process ensuring high levels of security. We urge all customers to sign up to the VISA / MASTERCARD Authentification process. This is an additional scurity check that benefits both the consumer and retailer from fraudulent transactions. For more information on Barclays please click here. Telephone orders are processed through one of our Barclays Secure PDQ terminals. Once the telephone payment has been authorised your details are destroyed.
Confirmation
Once Bestbuys web team have processed and packed your order you will be sent a confirmation email which will include details of your order and tracking information.
When paying online you will be sent a confirmation from Barclays confirming that payment has been completed.
This is not confirmation from Bestbuys that the order has been accepted and processed.
We will send our own email confirmation of order status and courier tracking number when despatch has been finalised.
Price
All prices are shown in £'s sterling and include VAT (where applicable) at current rates.
Whilst we try to ensure that all prices on our website are accurate, errors may occur.
If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order
at the correct price or cancelling. If you wish to cancel the order and have already paid for the goods you will receive a full refund.
Transaction/Order Refusal
Bestbuys reserve the right to refuse or cancel and refund any order placed for any reason.
Refusal of orders may be caused by product unavailability, payment refusal by your card operator, product price or description being incorrect,
customers supplying an inaccurate address, etc…. If any other these problems do arise Bestbuys will contact customers immediately explaining the situation.
Bestbuys only dispatch goods to confirmed addresses.
Payments cannot be made online for an item and collected in store as this is deemed to be a fraudulent transaction.
All online card transactions must be linked with a confirmed delivery address.
Packing and Delivery
Once your order has been submitted and payment confirmed, Bestbuys will process your order and arrange shipping using UPS or Royal Mail.
Your order confirmation email will include a tracking number to allow you to track your order once it has been collected form our warehouse.
We aim to despatch any orders placed before 1pm on the same day.
Orders placed after 1pm will normally be processed on the following working day (Monday – Friday except Bank Holidays).
Our warehouse and courier companies do not operate over the weekend.
However, if an item is not in stock, it may take longer to despatch your order or it may be sent in partial shipments.
In the event that an item is not in stock, Bestbuys will contact customers via email with further advice.
Once the order has been collected by the courier company it becomes their responsibility.
Please allow 3 – 7 working days for your goods to be delivered, particularly during periods of adverse weather.
If Bestbuys are supplied with incorrect delivery details by a customer, our couriers may be unable to complete delivery. The goods may be returned to Bestbuys.
Any additional courier costs incurred by Bestbuys may be passed on and charged to the customer, therefore,
please ensure that all address information is correct at the time of ordering.
Please check your order upon receipt and contact us as soon as possible in the event of any queries.
Delivery Prices
All prices are for next day standard delivery service within the mainland UK by UPS or CSM @ £8.99 unless otherwise stated.
Items below a certain weight allow a choice of courier: UPS or Royal Mail. Please note Royal Mail tracked service normally takes between 3-5 working days.
Large, bulky items or heavy orders may incur additional handling fees.
Special fast track deliveries, or deliveries to address outside mainland UK may be arranged for an agreed fee and customers should contact us
for individual consideration before placing an order.
Order Tracking
Once orders have been collected from Bestbuys warehouse by our courier, we have no control over the order and the couriers become responsible for the shipment.
You will be sent an order tracking number in your confirmation email which can be used on the UPS or Royal Mail tracking websites.
Bestbuys will not be able to provide any further information other than is listed on this page and customers may need to contact
the couriers directly for further information concerning shipment status.
Returns
Customers who wish to request a return for unwanted goods must complete the returns form here.
Customers can return goods for any reason provided they contact Bestbuys within the seven day cooling off period.
This seven day period begins from the date the order is signed for by the receiver.
Bestbuys will not refund any postage cost and customers will be required to cover the cost of returning unwanted goods to Bestbuys themselves.
All goods must be returned in an unused condition with all tags and packaging intact.
The goods must be in saleable condition when returned, otherwise the refund may be refused and customers will be charged to have the goods returned to them.
We recommend that customers return goods using a secure tracked courier service eg recorded delivery, as Bestbuys cannot be held responsible
for return parcels which are not received.
Tent Returns
We give a 1 year guarantee (Unless otherwise stated) against manufacturing faults on all new tents.
Please note that this guarantee does not cover damage to the tent, tent poles or any other components that were caused by:
•Stormy or windy conditions
•Accidents
•Misuse
•Flaws in the fabric, if caused by excessive wear
•Leaking through fabric (this can often be condensation on the inside of the fabric, as opposed to a leak, usually caused by lack of ventilation)
•Leaking through seams as a result of excessive abrasion of the seams or the seam sealant tape
•Broken zips if caused by undue force or jamming
•Seams “coming apart”, as a result of over tensioning / stretching
•Broken buckles if they have been subjected to undue force or abrasion
•Broken carry / roller bag if they are over loaded or misused.
•All Pole breakages- these are regarded as “fair wear & tear” (feedback suggests that most pole breakages occur during pitching or taking the tent down)
•Collateral damage from a pole breakage e.g. ripped flysheet
•UV degradation
•Commercial use by rental companies, use by youth groups e.g. Scouts, Guides, BB, DoE (product has been extensively used, within a short time span)
If you believe your tent has a manufacturing fault then please contact us via email or phone with pictures/details of the fault.
In the event that you need to return your tent, please be aware that:
•All tents must be returned in their original packaging.
•The tent cannot be accepted if it is wet or excessively dirty
•The tent may need to be sent to the manufactures for a detailed inspection
SLEEPING BAGS
The following items are not covered under our 1 year guarantee:
•General wear & tear
•Flaws in the fabric, if caused by excessive wear
•Broken zips if caused by undue force or jamming
•Seams coming apart if caused by over tensioning / stretching
•Broken buckles if they have been subjected to undue force or abrasion
•Drawcord pulled completely free, due to too much force being applied
•Broken / failure in the stuff bag due to undue force
•Reduced loft of filling (this will naturally happen over time)
•Commercial use by rental companies, use by youth groups e.g. Scouts, Guides, BB, DoE (product has been extensively used, within a short time span)
RUCKSACKS
The following items are not covered under our 1 year guarantee:
•General wear & tear
•Flaws in the fabric, if caused by excessive wear
•Leaking through seams (as seams are not taped, we would recommend that a Rucksack liner always be used)
•Broken zips if caused by forcing or jamming
•Seams coming apart if caused by over tensioning / stretching / packing
•Broken buckles if they have been subjected to undue force or abrasion
•UV degradation
•Frame becomes visible through bottom of product (usually caused as a result of the product having been dragged or “dumped” on rough ground
)
•Commercial use by rental companies, use by youth groups e.g. Scouts, Guides, BB, DoE (product has been extensively used, within a short time span)
Your Right to Cancel, or The Cooling Off Period
The distance selling regulations give you the right to change your mind and cancel an order within seven working days.
If you do decide to cancel you must put this in writing using our returns request form here.
If a tent has been pitched it is deemed second hand and unsaleable. No refunds will be given for tents which have been pitched.
Faulty Goods
All goods received from Bestbuys must be checked on delivery. Bestbuys must be informed of any faults within 24hrs of delivery.
This can be done through our returns form here. We will then contact you with information of how the problem can be resolved.
Disclaimer
Bestbuys is not liable for compensation or any losses incurred due to late deliveries or goods discovered to be faulty after use.
Bestbuys reserves the right to alter or amend these Terms & Conditions without prior notice to customers.
Customers will not be notified other than the information being displayed on the Bestbuys website.
These alterations will apply to any orders received after the Terms & Conditions have been amended on the website.
