> City Link
> Shipping Information
> Returns Policy
> Order Cancellation
> Right to Cancel
> Clothing Policy
> Returns Procedure
> How to Pay
> Credit /Debit Card Security
> Postage and Packaging
> Delivery
> VAT

BESTBUYS TERMS AND CONDITIONS

IMPORTANT RETURN INFORMATION
If you wish to return an unwanted item to Bestbuys it MUST be accompanied by one of our Bestbuys Returns Forms otherwise the return cannot be proccessed and will be deemed void and disposed of. A copy of the form can be found HERE

If you discover an item is faulty it must be returned complete with Bestbuys Faulty Item Return Form. Otherwise the return cannot be processed and will be deemed void and disposed of. A copy of the Faulty Item Form can be found HERE

City Link
Once our orders are marked as ‘dispatched’ and goods are handed over to city link, Bestbuys have little control over delivery. The parcel is the responsibility of city link. Your order can be tracked through the city link website online at www.city-link.co.uk. Your order tracking number will be emailed to you confirming delivery once your order has been processed by our web sales team. Any delivery arrangements must be made through city-link and problems incurred must be taken up with them. Bestbuys have no responsibility it is out of our hands. City link will attempt to deliver to the address stated by the customer. If the customer is unavailable to sign for delivery the order will be returned to the nearest city link depot. City link attempt a second delivery the following working day. This is the last time they will deliver; if unsuccessful the goods are returned to the depot. It is then the responsibility of the customer to collect the order from the depot before the item is fail caged. If goods are returned to Bestbuys following an unsuccessful delivery the customer will be charged for any costs incurred by Bestbuys.

Shipping Information - For Bestbuys Website
UK deliveries: Orders can be delivered to your home or work place. Deliveries are made on weekdays (Mon-Fri 8.30am to 5.30pm) and require a signature. If no-one is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery. We dispatch on weekdays only (Mon-Fri except Bank Holidays).
Bestbuys deliver next day to mainland UK. Deliveries to N. Ireland are sent with Royal Mail and will take longer (3-5working days).

UK Mainland Next Working Day Delivery
(excl. N. Ireland, Channel Islands)
Please note: We do NOT delivery next working day to the following postcodes: AB31-AB56, All BT, FK20, G83, All GY, HS1-HS69, All IM, IV1-IV63, All JE, KA27 & KA28, KW1-KW17, PA21-PA77, PH19-PH50, All TD9 and ZE1-ZE9.

Next Working Day
(orders placed Mon to Fri before 1.00pm)

*Next Day Delivery
Next Day Delivery is available for orders placed from 9am on Monday until 1pm on Thursday. Orders Placed on Thursday from 1pm until Friday at 1pm will be dispatched on Friday, However as our courier does not deliver over the weekend will not arrive with the customer until the Monday. Orders placed over the weekend will be dispatched with Monday’s orders and can be expected to arrive on the Tuesday.

Returns Policy
All items that customers wish to return for exchange or refund to Bestbuys must be returned in perfect condition and in their original sealed packaging with all tags intact. If you encounter any problems please do not hesitate to contact us 01933 272 699.

Order Cancellation
The United Kingdom’s Distance Selling Regulations 2000 provides the customer with the right to cancel an order up to seven working days after the day the good have been received. The goods must be in their original packaging and any tags must be kept intact. The customer is liable for any costs and expenses of returning goods. No postage will be refunded.
Please note that the actual cost of original shipping will be applied as a charge and will not be refunded, unless goods were delivered in a faulty condition.
Any orders which are accepted for return after the seventh day of the cooling off period will have the cost incurred to Bestbuys for original delivery applied as a charge. Also a further 35% restocking and administration fee will be charged to the customer. Any products returned must be in perfect unopened condition in their original packaging, all tags intact.

*Returns Policy on FREE Next Day Delivery
If the customer decides that they do not want a product that they have ordered and received from us. We will gladly refund the cost of the goods; however a deduction for the initial postage will be made for the cost that Bestbuys have incurred. It is the responsibility of the customer to return goods to Bestbuys and fund the delivery charge. To save yourself time and money please ensure that you are certain that you want the items before ordering them from our website,

Return postage charges will be the responsibility of the Buyer.
To arrange a return/refund, you must complete the Bestbuys return form and return it with the return item. Any orders returned which are not accompanied by this form will be viewed as anonymous packages and will be deemed void, and disposed of.

Please click HERE to print a copy of the Bestbuys Returns form.

You will need to cover your own costs for returning the item and it is advisable to send returns by recorded delivery as we cannot be held responsible for items that go missing in the post. If you require a replacement item please place a new order on our phone/website. This enables us to dispatch your new goods as quickly and efficiently as possible. Please do not hesitate to contact us if you need any further information or advice!

NOTE: WE CAN ONLY ACCEPT RETURNED GOODS IF THEY ARE STILL OF MERCHANDISABLE QUALITY. WE WILL NOT ACCEPT RETURNED GOODS IF THEY HAVE OBVIOUSLY BEEN WORN OR USED. IN PARTICULAR THIS MEANS WE WILL NOT ACCEPT RETURNED TENTS THAT HAVE BEEN PITCHED, EVEN INDOORS, AS THIS RENDERS THEM SECOND-HAND AND UNSELLABLE.

"But what if I discover that they are faulty?"
Don't worry, if on receipt of your goods you discover they are faulty or damaged please complete the Bestbuys Faulty good Retun form and attach with the return package.

Please click HERE to print a copy of the Bestbuys Faulty Item Returns form.

We will either refund the goods, replace or repair them or issue a credit note depending on the circumstances.

Right to Cancel
Customers may cancel your order at any point from the time of placing the order up to seven working days after the day you receive your goods. This upholds your right under European Law to a "cooling off" period. To exercise this right please notify us in writing (by e-mail, fax or letter), within seven working days from the day you receive your order, of your wish to cancel your order. If the goods have already been sent you will need to return them to us in their original packaging at your own cost. Once we receive the goods we will process a refund for you as quickly as possible.

Please note that you have a duty to look after the goods you wish to return. They must be UNUSED and in good condition when we receive them. In particular this means we will NOT be able to accept returned tents that have been pitched, even inside, as this renders them second-hand and unsellable.

Clothing Policy
all ski and summer wear are authentic, and are supplied
brand new complete with tags.

Prices include VAT at the rate of 17.5% unless otherwise stated.
Returns for refund or exchange must be made within 14 days of the dispatch date and the item must be in a new and unused condition, with the original labels still intact.

Returns Procedure
If you need to return an item we want to make it as easy and painless as possible for you. In order to do this we need your help, so please take the following steps so that we can process your package on its return.

Bestbuys have thousand of orders leaving our warehouse each week. Therefore to track any returns we ask our customers to complete a simple form and return it with the return item. Any orders returned which are not accompanied by this form will be viewed as anonymous packages and will be deemed void, and disposed of.

Please click HERE to print a copy of the Bestbuys Returns form.

This does not affect your statutory rights

How to Pay
We accept payment within the UK via email, Internet and telephone, using any of these credit and debit cards pictured below.
To arrange payment from outside the UK, Northern Ireland and Ireland, please contact Customer Services on info@best-buys.co.uk - 01933 272699

Credit /Debit Card Security
We want to assure you that your Internet transaction is completely safe and secure. As we use Datacash to process credit and debit card details, we never actually see your credit card number.
1. Barclays ePDQ software used has built in 128bit security encryption method.
2. Secure Socket Layers are used for data transmission.
3. Barclays, who are responsible for all credit card transactions, use sophisticated secure methods.

Postage and Packaging
Bestbuys charge a flat rate of £9.99 for a parcel delivery, and £8.49 for orders which will fit in a city pack package. Packages with a larger weight will have additional cost added to cover postage.

Delivery
Your order will normally be dispatched and delivered within 7 working days. If there is any problem we will endeavor to inform you as soon as possible. We only deliver orders to mainland United Kingdom

VAT
Please note that all prices include VAT (currently 17.5%), except where exemptions apply.
VAT Registration No. 387 5443 13

We remind all of our customers that we only accept orders with a delivery address within Mainland UK.