Coronavirus Information for our Customers

Instore Orders / Local Deliveries by Bestbuys:

For items purchased instore and to be delivered by our own Bestbuys delivery team, we will contact you to arrange your delivery date and estimated time slot. Delivery days are Monday to Friday, during store opening hours, by our own van and delivery team.

Our delivery team try to group deliveries by area so they can deliver several orders in the same direction whilst also trying to prioritise those who have ordered first. During busier periods, we kindly request some degree of flexibility concerning delivery times, as we try to get your order to you as soon as we can.

Our driver will not leave your order unattended and will check and confirm with you that your order is correct before either asking you to sign for delivery or take a photo proof of delivery to avoid any unnecessary contact.

Whilst we will endeavour to take as much care as possible, our insurance is for door to door, ground floor delivery only.  Customers may request assistance in taking the order into the premises, but this will be at the discretion of the delivery team only, and will assume that there is safe and sufficient access. Due to current Health and Safety rules, we are unable to transport goods up or down flights of steps, lift over fences or walls, or carry long distances.

Please advise us if you have any special requirements, or delivery access issues in advance.

Online / Telephone Orders (sent via our Couriers):

Online and Telephone Orders placed before 12 o’clock noon on a working day (Mon – Fri) will be processed and dispatched the same day. A working day is any day other than weekends and bank / other public holidays.

Every effort is made to dispatch items the same working day, however, if you have placed an order after the 12 o’clock noon “cut off” time and have chosen a next working day delivery option, please contact our store and we will be able to advise you if there is still time to process and dispatch your order the same day.

Our Courier Partner Are:

Delivery charges normally apply to all Online or Telephone Order products unless specified as “Free Delivery” on the product page.

Depending on the weight, volume and value of your order and your delivery address, we will select an appropriate carrier to deliver your order. Most parcels are delivered Monday to Friday (excluding bank holidays) between the hours of 7am and 9pm. However, some parcels may also be delivered on Saturday depending on the delivery option selected and the time the order is processed.

Please ensure you supply a daytime delivery address for your order as a signature will be required. Shipping Options and prices for your selected item(s) will appear at the checkout stage.

Occasionally, oversized items and postcodes outside our courier’s standard delivery areas may attract additional surcharges outside of the prices listed on this page (the correct shipping fee for your item(s) and postcode will appear at the checkout stage). Please see below for a list of Postcode surcharge areas.

UK Mainland Delivery Options and Charges:

Delivery OptionsPrice per parcel / pallet
Standard Parcel (2-4 Working Days)£6.50
Express Parcel (1-2 Working Days)£7.99
XL Standard Parcel (2-4 Working Days)£12.99
Next Morning Parcel (Next Working Day before Noon)£16.99
Northern Ireland, Scottish Highlands and Islands Parcel (2-7 Working Days)£15.99
XL Northern Ireland, Scottish Highlands and Islands Parcel (2-7 Working Days)£21.99
Palletways Pallet Deliveriesfrom £40

If you have any queries about the shipping or shipping price of your order please contact us.

 

Surcharge Postcode Areas:

Due to the distance required to deliver items to the certain postcodes and “remote” areas, most courier companies charge a higher rate than that of mainland deliveries. This is simply because transport costs to cover this extra distance are higher than those of delivering to standard mainland areas.

If your address is within any of the postcode ranges below, you must select the appropriate option on the basket / checkout page. Please be sure to select the correct shipping option whilst placing your order as orders placed with an incorrect shipping zone may be subject to an additional charge and a possible delay.

Where possible, we will always try to offer the best value service / price for your order to be shipped.

 

Scottish Highlands and Islands (2-7 Working Days) £15.99 per parcel

Postcode areas classed as Scottish Highlands and Islands are:

AB37-38, AB55-56, FK18-20, HS, IV, KA27-28, KW, PA20-80, PH17-50, ZE

 

Isle of Man, Isle of Wight and Isles of Scilly (2-5 Working Days) £15.99 per parcel

Postcode areas classed as Isle of Man, Isle of Wight and Isles of Scilly are:

IM, PO30-41, TR21-25

 

Northern Ireland (2-4 Working Days) £15.99 per parcel

Postcode areas classed as Northern Ireland are:

BT

 

If you require a pallet delivery to one of these surcharge postcode areas, please contact us.

Sorry we do not deliver to the Channel Islands.

If you have any queries about shipping or shipping surcharges please contact our store.

 

Tracking Your Parcel:

Once Online / Telephone orders have been collected from Bestbuys by our Courier Partners, we have no control over the order and the couriers become responsible for the shipment. You will be sent an order tracking number in your confirmation email which can be used on the courier company’s tracking websites (Please see the links below).

Courier Partner Tracking Links:

Low Cost Parcels Trackinghttps://www.lowcostparcels.co.uk/tracking?jd_number=.
Parcelforce Trackinghttps://www.parcelforce.com/track-trace
MyHermes Trackinghttps://www.myhermes.co.uk/tracking-results.html
UPS Trackinghttps://www.ups.com/tracking/tracking.html
Palletways Trackinghttps://track2.palletways.com/

Bestbuys will not be able to provide any further information other than what is listed on the courier’s tracking page. Customers may need to contact the Courier Partner directly for further information concerning shipment status.

Where a mobile telephone number has been provided, you may also receive tracking updates via SMS text messages from the Courier Partner.

Bestbuys and our couriers will not be held liable for any delays in delivery of your order if:

  • The consignment does not have a full address, postcode and telephone number.
  • Any computer system is affected directly or indirectly by any virus.
  • Force Majuere – anything outside the control of Bestbuys and our couriers including (but not limited to) fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, governmental act, act of god, terrorism, war, or from any industrial dispute whatsoever.

For more information about shipping, please see the “Packaging and Delivery” Section of our Terms & Conditions.