Returns & Refunds

Your Right to Cancel or “The Cooling Off Period”

The online distance selling regulations give you the right to change your mind and cancel an order within fourteen (14) days of receiving your goods. If you do decide to cancel you must inform us by email to info@best-buys.co.uk and / or call the store on 01933 272699. We will acknowledge your request and may advise on the most appropriate return method.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Unwanted goods will be refunded in full except where multiple items have been ordered and not all of them are being returned.

You will be responsible for the return of the unwanted goods at your own risk and cost.

Unwanted goods should be returned within fourteen (14) days of you giving notification of intent to return. Goods should be returned in new condition and unused condition. Wrap the item securely in its original packaging (If any) with all warranty cards, licences, manuals and accessories. Please include your name, address and order number inside the parcel.

If you have been instructed by us to return unwanted goods, please use the following address:
Bestbuys, Nene Court, The Embankment, Wellingborough, Northamptonshire, NN8 1LD

If a refund is payable to you we will process the refund as soon as possible upon return of the goods, and, in any case within fourteen (14) days of receipt of the unwanted goods.

In store purchases can be returned to the shop within 14 days with proof of purchase, please see the Terms & Conditions displayed in store, or call us for further information.

No refunds will be given for tents which have been pitched. If a tent has been pitched it is deemed second hand and not in “new” condition. Please see the ‘Tent Returns’ section below for further details.

Return of Free Delivery Orders

If on occasion a part of your Online / Telephone order is returned unwanted and the remaining order value falls below the free delivery threshold, a fee may be deducted from the total refund amount to cover original shipping costs.

Return of Faulty Items

All Online / Telephone Orders must be checked on delivery. Bestbuys must be informed of any faults within 24hrs or as soon as possible after the fault arises by email to info@best-buys.co.uk or call the store on 01933 272699. Please provide a full description and / or photos of the fault and the order number when contacting us. We will then advise you on how the problem can be resolved or how to return the product.

Faulty goods should not be returned without prior authorisation. Bestbuys will advise you how to return the faulty item or part, or whether a collection will need to be arranged.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Faulty items purchased in store should be returned to the shop with proof of purchase, please see the Terms & Conditions displayed in store, or call us for further information.

Warranty Information

For warranty information on individual products please refer to the manufacturer’s guidelines or contact Bestbuys for specific information.

Commercial Use Warranty
Bestbuys prides itself on selling quality product, however most manufactures warranties on the products we sell do not cover use in a commercial or trade environment unless otherwise stated.

Tent Returns

We give a 1 year guarantee (unless otherwise stated) against manufacturing faults on all new tents. Please note that this guarantee does not cover damage to the tent, tent poles / air beams or any other components that were caused by:

  • Stormy or windy conditions
  • Accidents
  • Misuse
  • Flaws in the fabric (if caused by excessive wear)
  • Leaking through fabric (this can often be condensation on the inside of the fabric, as opposed to a leak, usually caused by lack of ventilation)
  • Leaking through seams as a result of excessive abrasion of the seams or the seam sealant tape
  • Broken zips if caused by undue force or jamming
  • Seams “coming apart”, as a result of over tensioning / stretching
  • Broken buckles if they have been subjected to undue force or abrasion
  • Broken carry / roller bag if they are over loaded or misused
  • All Pole breakages- these are regarded as “fair wear & tear” (feedback suggests that most pole breakages occur during pitching or taking the tent down)
  • Over / Under pressurised air beams
  • Collateral damage from a pole breakage e.g. ripped flysheet
  • UV degradation
  • Commercial use by rental companies, use by youth groups e.g. Scouts, Guides, D of E, etc. (product has been extensively used, within a short time span)

If you believe your tent has a manufacturing fault then please contact us via email or phone with photos / details of the fault. In the event that you need to return your tent, please be aware that:

  • All tents must be returned in their original packaging.
  • The tent cannot be accepted if it is wet or excessively dirty.
  • The tent may need to be sent to the manufactures for a detailed inspection.

Promotional Discounts & Free Items

Coupons, discounts and promotional discount codes offered by Bestbuys are valid only for purchases made in store and via our website, unless otherwise stated. Please see the individual offers / discount code terms and conditions for more details and limitations.

Free gifts and promotional items are not eligible for exchange or refund. The Free Gift product is the product illustrated, no cash or alternative products are offered. If you later return items in your order for a refund you must also return the free gift item or otherwise agree to purchase it at the full retail price. In the event that your first colour choice or size is not available it will automatically be substituted for an alternative colour or size of our choosing.