Terms and Conditions

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Terms and Conditions

Bestbuys Terms and Conditions

If you have any problems or enquiries with the following information, please contact us here:

If you would like to speak to one of our Bestbuys representatives regarding any of our online products please telephone 01933 272699.

Our store opening times are: Mon-Sat: 9.30am - 6pm Sunday: 10am - 4pm

Our Store Address is: Bestbuys, Nene Court, The Embankment, Wellingborough, Northants, NN8 1LD.

Bestbuys prides itself on an excellent customer service and endeavour to answer all enquiries promptly.

Unfortunately, our shop staff will be unable to assist with any internet order enquiries. Any internet order correspondence should be sent initially via email to info@best-buys.co.uk

Security

All our online transactions are processed through Barclaycard's ePDQ system. Barclays handle the payment process ensuring high levels of security. We urge all customers to sign up to the Verified by Visa / Mastercard Secure Code authentification processes. This is an additional scurity check that benefits both the consumer and retailer from fraudulent transactions. For more information on Barclays' secure transactions please see the "Secure Payment" page under the "Customer Services" tab.

Telephone orders are processed through one of our Barclays Secure PDQ terminals. Once the telephone payment has been authorised your details are destroyed.

Our website uses cookies which allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. To find out more about our cookies please click here.

Confirmation

Once Bestbuys web team have processed and packed your order you will be sent a confirmation email which will include details of your order and tracking information. When paying online you will be sent a confirmation from Barclays confirming that payment has been completed. This is not confirmation from Bestbuys that the order has been accepted and processed. We will send our own email confirmation of order status and courier tracking number when despatch has been finalised.

Price

"Errors and Omissions Excepted" simply means that every care is taken to ensure that all information on this web site is present and correct. But there may still be errors on this web site. If you find an error or omission, please let us know, and we will correct it as soon as possible after verification. We apologise for any inconvenience that may be caused, but we cannot always offer the exact described product at the specified price, if errors and / or omissions are present. Whilst every effort is made to ensure our prices are correct, if by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price. We will inform you of the correct price so that you can decide whether or not you wish proceed with the order at the corrected price. It is advisable to check both specification and pricing before quoting, ordering or using information provided on this web site.

Transaction/Order Refusal

Bestbuys reserve the right to refuse or cancel and refund any order placed for any reason. Refusal of orders may be caused by product unavailability, payment refusal by your card operator, product price or description being incorrect, customers supplying an inaccurate address, etc…. If any other these problems do arise Bestbuys will contact customers immediately explaining the situation. Bestbuys only dispatch goods to confirmed addresses. Payments cannot be made online for an item and collected in store as this is deemed to be a fraudulent transaction. All online card transactions must be linked with a confirmed delivery address.

Packing and Delivery

1.1 The goods you order will be delivered to the specified delivery address you give when you place your order, except that some deliveries are not made outside the United Kingdom.

1.2 Orders placed before 1.00 pm on a working day will be processed that day and will typically be delivered next day subject to the service requested and distance required to deliver your order. (A working day is any day other than weekends and bank or other public holidays.)

1.3 If delivery cannot be made to your address for reasons under Bestbuys control, Bestbuys will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card / Paypal account for delivery.

1.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of Bestbuys) then without prejudice to any other right or remedy available to Bestbuys may: 1.4.1 Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or 1.4.2 Sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.

1.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations Bestbuys shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to Bestbuys. Should you fail to return the goods, Bestbuys reserves the right to deduct any direct costs incurred by Bestbuys in retrieving the goods as a result of such failure.

1.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Bestbuys will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Bestbuys will inform you as soon as possible.

1.7 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'UNCHECKED'. Failure to do so may affect any warranty claims that you make thereafter.

1.8 Bestbuys and our couriers will not be held liable for any delays in delivery of your order if 1.8.1 The consignment does not have a full address, postcode code and telephone number 1.8.2 Any computer system is affected directly or indirectly by any virus 1.8.3 Force Majuere; anything outside the control of Bestbuys and our couriers including (but not limited to) fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, governmental act, act of god, terrorism, war, or from any industrial dispute whatsoever.

Order Tracking

Once orders have been collected from Bestbuys by our courier, we have no control over the order and the couriers become responsible for the shipment. You will be sent an order tracking number in your confirmation email which can be used on the Parcelforce tracking website (see link below). Bestbuys will not be able to provide any further information other than is listed on this page and customers may need to contact the couriers directly for further information concerning shipment status.

Returns

If you have been instructed by us to return unwanted or faulty goods, please use the following address:

Bestbuys Camping Centre, Nene Court, The Embankment, Wellingborough, Northamptonshire, NN8 1lD

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, and we will issue a full refund for the price you paid for the item, less shipping and packaging. Wrap the item securely in its original packaging (If any) with all warranty cards, licences, manuals and accessories.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Postage

ALL POSTAGE CHARGES ARE NON REFUNDABLE. EXCEPT IN THE CASE OF FAULTY ITEMS THAT NEED TO BE EXCHANGED.

Unwanted Items

Please contact our store on 01933 272699 giving the reason for the return. Customers who wish to request a return for unwanted goods must contact Bestbuys first before returning unwanted items. Failure to do so may slow down the returns process.

To cancel an order, you must inform us in writing (Not by telephone). You must also return the goods to us as soon as possible, intact and ideally in their original packaging, and at your own cost and risk.

Faulty Goods

All goods received from Bestbuys must be checked on delivery. Bestbuys must be informed of any faults within 24hrs of delivery. We will then contact you with information of how the problem can be resolved. Faulty goods should not be returned without prior authorisation. Please provide a full description of the fault and the order number when contacting us.

Who pays for return postage?

The customer is responsible for the cost of returning unwanted items back to Bestbuys. We recommend returning goods via Royal Mail 1st or 2nd Class recorded services, or for heavier and higher value items with Parcelforce standard parcels.

In the event of faulty goods, please contact the store who will advise you how to return the item or part of the item, or whether a collection will need to be arranged.

Return of Free Delivery Orders

In the case of a free delivery orders being returned to Bestbuys for a refund for any reason other than faulty items, £5.99 (per parcel) will be deducted from the total amount to cover shipping costs. If on occasion a part order is returned for a refund and the total order value falls below the free delivery threshold, the standard £5.99 delivery charge will be deducted from the refund.

Tent Returns

We give a 1 year guarantee (Unless otherwise stated) against manufacturing faults on all new tents. Please note that this guarantee does not cover damage to the tent, tent poles or any other components that were caused by:

Stormy or windy conditions
Accidents
Misuse
Flaws in the fabric (if caused by excessive wear)
Leaking through fabric (this can often be condensation on the inside of the fabric, as opposed to a leak, usually caused by lack of ventilation)
Leaking through seams as a result of excessive abrasion of the seams or the seam sealant tape
Broken zips if caused by undue force or jamming
Seams “coming apart”, as a result of over tensioning / stretching
Broken buckles if they have been subjected to undue force or abrasion
Broken carry / roller bag if they are over loaded or misused
All Pole breakages- these are regarded as “fair wear & tear” (feedback suggests that most pole breakages occur during pitching or taking the tent down)
Collateral damage from a pole breakage e.g. ripped flysheet
UV degradation
Commercial use by rental companies, use by youth groups e.g. Scouts, Guides, BB, DoE (product has been extensively used, within a short time span)

If you believe your tent has a manufacturing fault then please contact us via email or phone with pictures/details of the fault. In the event that you need to return your tent, please be aware that:

All tents must be returned in their original packaging.
The tent cannot be accepted if it is wet or excessively dirty.
The tent may need to be sent to the manufactures for a detailed inspection.

SLEEPING BAGS

The following items are not covered under our 1 year guarantee:

General wear & tear
Flaws in the fabric, if caused by excessive wear
Broken zips if caused by undue force or jamming
Seams coming apart if caused by over tensioning / stretching
Broken buckles if they have been subjected to undue force or abrasion
Drawcord pulled completely free, due to too much force being applied
Broken / failure in the stuff bag due to undue force
Reduced loft of filling (this will naturally happen over time)
Commercial use by rental companies, use by youth groups e.g. Scouts, Guides, BB, DoE (product has been extensively used, within a short time span)

RUCKSACKS

The following items are not covered under our 1 year guarantee:

General wear & tear
Flaws in the fabric, if caused by excessive wear
Leaking through seams (as seams are not taped, we would recommend that a Rucksack liner always be used)
Broken zips if caused by forcing or jamming
Seams coming apart if caused by over tensioning / stretching / packing
Broken buckles if they have been subjected to undue force or abrasion
UV degradation
Frame becomes visible through bottom of product (usually caused as a result of the product having been dragged or “dumped” on rough ground)
Commercial use by rental companies, use by youth groups e.g. Scouts, Guides, BB, DoE (product has been extensively used, within a short time span)

Your Right to Cancel, or The Cooling Off Period

The distance selling regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel you must inform us in writing and call the store on 01933 272699.

You may cancel your order any time within seven (7) working days, beginning on the day after you received the goods. We will refund the goods ordered in full except where multiple items have been ordered and not all of them are being returned.

However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day you give written notice of cancellation.

To cancel an order, you must inform us in writing. You must also return the goods to us as soon as possible, intact and ideally in their original packaging, and at your own cost and risk.

No refunds will be given for tents which have been pitched. If a tent has been pitched it is deemed second hand and not in "new" condition.

Promotional Discounts & Free Items

Coupons, discounts and promotional discount codes offered by www.best-buys.co.uk are valid only for use as part of a purchase made via www.best-buys.co.uk, unless otherwise stated.. Such promotional discounts are not valid for use as part of a purchase in Bestbuys store, or for telephone orders.

Free gifts and promotional items are not eligible for exchange or refund. The Free Gift product is the product illustrated, no alternatve products are offered. If you later return items in your order for a refund you must also return the free gift item or otherwise agree to purchase it at the full retail price. In the event that your first colour choice is not available it will automatically be substituted for an alternative colour of our choosing.

Contact The Store

If you have any query regarding mail order, please call the store first. 01933 272699. We endeavour to respond to all emails within 48 hours, however during busy periods this can take longer.

Disclaimer

Bestbuys is not liable for compensation or any losses incurred due to late deliveries or goods discovered to be faulty after use. Bestbuys reserves the right to alter or amend these Terms & Conditions without prior notice to customers. Customers will not be notified other than the information being displayed on the Bestbuys website. These alterations will apply to any orders received after the Terms & Conditions have been amended on the website.